Please read through our Frequently Asked Questions. If you cannot find the answer to your question, do not hesitate to contact us between Monday to Friday 8.30 to 18.00, UTC/GMT +8hrs. We’d love to help you with your enquiry.
Can I update my profile?
Yes, of course. Sign in to your account using your e-mail and password. Click on Account at the top right corner of the webpage and go to Account Information to update your personal particulars. You can also change your password by simply clicking on Change Password at the Account Information page.
What do I need to do if I have forgotten my password?
Click Account/Log In at the top right corner of the webpage and select “forgot your password?” An email will be sent to you to reset your password. After you have reset your password, you will then be directed to your account page.
Can I cancel my order?
Unfortunately, no cancellation or changes can be made to a confirmed order. You are therefore advised to review your order carefully prior to submission.
What do I do if I need an exchange on my order?
Please refer to our Return Policy page.
Do you customize your products?
Yes, we offer customization on our products upon request. Please contact us for more information.
Are there corporate discounts available for bulk orders?
We offer discounts to corporate orders, depending on your order quantity and item purchased. Please contact us at firstname.lastname@example.org for bulk orders.
What payment types do you accept?
For all online payments, We currently accept any credit cards, such as Visa, Mastercard, American Express, and Paypal. Both kinds of transactions are done through PayPal, as that is the official payment gateway for our online store.
Where do you ship to?
We ship both overseas and locally. Check out our Shipping & Delivery for more information
Can I enter my address in other languages?
We prefer English in your shipping address this ensures that your order will be delivered correctly and can avoid delays.
How can I track my order?
You will receive an email with your tracking information. Please allow up to 24 hours from receiving the dispatch email for your tracking information.